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USA-Europe Business Services Summit & Awards

  • The Harvard Club of NYC 35 West 44th Street New York, NY, 10036 United States (map)

USA-Europe Business Services
Summit & Awards
September 19, 2019

HARVARD CLUB OF NEW YORK CITY, 35 W 44th St, New York, NY 10036

At the 3rd annual USA-Europe Business Services Summit & Awards Gala, American companies will be distinguished for their operational excellence with Europe-based business services delivery centres. We expect more than 150 top executives from 75+ companies to attend.

The full-day Summit is an integral part of the program - packed full of top US SSC executives disclosing lessons learned, case-studies, and operating insights. And our Digital track aims to connect US mid-market companies keen to tap into top Tech talent from Central Eastern Europe. 


8:00 AM to 9:00 AM Registration and Light Breakfast

9:00 AM to 9:30 AM Welcome and Introduction. Keynote Presentation: The "magic mix" driving continued US investment into CEE's Business Services sectors: Process Automation, Human Talent and the X-Factor. An update on the fast-evolving sectors, including opportunities and risks across the region.

Speaker: Vin Kumar, Digital Finance & GBS Program Leader, The Hackett Group

9:30 AM to 10:30 AM Panel: Case Studies and Lessons Learned from both New and Veteran Investors in CEE. 4 American corporations who are investors in CEE offer Insights into building strategic advantages, how processes are rapidly-evolving, and key success factors to make your BSC exceed your Board's expectations. .

  • 3M - Judith Garcia Galiana, Vice President, Global Service Centers

  • Cooper Standard - Peter Brusate, Vice President, Chief Accounting Officer

  • Zoetis - Rohit Dhir, Head of Financial Shared Services

  • Corning - Chad A. Keenan, Director, Corning Shared Services

10:30 AM to 11:00 AM Networking and coffee

11:00 AM to 11:45 AM The rise of sophisticated Services Centers in CEE. How American financial companies in CEE are moving up the value-chain, delivering strategic advantage to US corporates across a range of industries and service-delivery processes. Hear from 3 Panelists, who are providing more complex services, such as Engineering Design, Legal Process Outsourcing, Pension fund accounting, mid-office services, actuarial services, medical diagnostics and R&D.

Panelists (2-3):

  • Citi Shared Services - Arindam Mukhopadhyay, Global Head of Strategy & Re-engineering

  • BNY Mellon (to be confirmed)

11:45am to 12:30pm Process Automation in Practice: What 2 mature BSCs/GBS Centres are doing to boost efficiency and transform Processes across the enterprise.

12:30pm to 1:30pm VIP Luncheon and Networking

1:15pm to 1:45pm How Global BPOs are adding Strategic Value and bottom-line profit. A BPO Case-Study, presented by the Client and Service Provider.

1:45 PM to 3:30 PM Rapid-fire Insights: 3 short Executive briefings (25 min each).

  • A sneak-peek inside America's board-rooms: The story of how the decision was made to streamline business processes and set up a European business services center.

  • Blockchain solutions. Practical applications inside financial institutions. Ron Quaranta, Chairman/CEO, Wall Street Blockchain Alliance

  • Cybersecurity threats to BSCs/CoEs globally. Prevention is the best prescription. A case-study of how a cyber collapse sidelined a global SSC for weeks, by Arjen Sader, Impact Advisory (Dentons)

3:30pm to 4:30pm 1-on-1 Meetings, Country-specific Roundtables, and Coffee and Refreshments.

The Awards: The 3rd annual USA-Europe Business Services Awards

6:00 PM Cocktails Reception and VIP Networking

7:15 PM to 8:45 PM USA–Europe Business Services Awards Gala (Seated dinner with Tables of 10).

8:45 PM to 11:30 PM Award celebrations, networking, tastings of wines from Central Europe.

For more here

Our Summit and Awards is razor-sharp focused on American investment in the business and digital services in Central & Eastern Europe.  If Europe is on your radar screen for captive operations or ITO/business services, then you should join us in New York. We'll make sure that you meet the people you want to meet. We have deep connections throughout Poland, Hungary, LIthuania, Czech Republic, Romania and Slovakia  will help you connect to the resources you need for your business.

We look forward to seeing you there!

Venue: The Harvard Club of New York City, 35 West 44th Street, New York NY, 10036 (map).

Shortlist Finalists 2019: here

RSVP by Friday, September 6, 2019 at

BACC Members get 33% discount on Attendance Tickets at the event.

Apply for a BACC Membership today!

Give Yourself a Valuable Advantage. Become a Sponsor! Sponsorship Inquiries: here

Earlier Event: September 17
European Fall Networking Event: Boat Cruise
Later Event: September 23
Pitch & Mix | Focus: Clean Tech